Harvey Nash Gent
Customer Experience Manager Referentienummer: 986
Regio: Aalst
Sector: E-Commerce
Contracttype: Permanent Contract
Werkregime: Full-Time
Functieomschrijving
As Customer Experience Manager (CXM), you understand the needs and challenges of the customers across the consecutive stages of the customer journey. You devise a strategy to optimize the customer experience within the specific customer journey stage.
Taken
  • Develop a strategy for the experiences and products within your dedicated domain, translate it in a short-term road map for product improvements to offer clients an even better experience and drive business results.
  • Build and defend business cases on new opportunities, such as product development, process improvements, initiation of new suppliers etc.
  • Take charge of implementation of new products or suppliers in your domain.
  • Define and gather business requirements for new features or bug fixes, and coordinate the implementation in close collaboration with product owners, technology and design teams, and the external suppliers.
  • Guard the quality of the delivered features and fixes to ensure a great user experience.
  • Use a data-driven approach to analyze consumer behavior in order to build a balanced product portfolio.
  • Build sustainable relationships and negotiate fruitful collaborations with external suppliers. Use key analytics to evaluate supplier performance, and present clear reporting about performance to management
Profiel
  • Preferably, you have a higher degree in economics, commercial sciences, marketing or equivalent.
  • Several years of professional experience in a similar position. Knowledge about Digital Marketing, Product Ownership and E-Commerce are a serious perk.
  • In-depth knowledge of product development principles.
  • Outstanding communication skills, using appropriate language at all levels -both spoken (incl. presenting) and written (incl. reporting)- in English and Dutch.
  • Experienced in working according to Agile principles.
  • An innovative mindset, creative as well as rigorous with an eye for detail while keeping the bigger picture in mind.
What's in it for you?
  • Our client is a market leader in the entertainment sector.
  • You will work on improving an innovative digital platform built in contemporary technologies that run on a stat-of-the-art system architecture.
  • A challenging career in a unique, fast-paced and dynamic environment.
  • Up to 60% remote work / home office.
  • An attractive salary package with benefits such as a company car (+ fuel card) as well as ample learning and growth opportunities.
Interesse? Stuur meteen je CV
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Heb je na 3 dagen nog geen antwoord? Bel ons gerust zelf op 09 321 73 00 voor verdere stappen.

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